With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
To comply with HIPAA regulations, you must accept the terms of our standard Business Associate Agreement (BAA).
Once you're on the phone with our support team, you'll be directed back to this page. Here you'll log into GoTo Assist (below) using a unique connection code provided by your support representative provides.
Once logged into GoToAssist, you'll initiate the screen-sharing session. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Web- and phone-based is free for customers with Canfield Care.
For customers without Canfield Care, hourly charges will apply.